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Shipping & Returns
Shipping

DetailYourCar.com strives to achieve the lowest possible shipping prices for you. Our engine calculates the proper UPS Ground and 2nd Air shipping rates as you check out, based on the weight of the products in your cart as well as the destination shipping zone. If your order requires multiple packages, we incur all extra costs of shipping!

Note: due to UPS ground shipping restrictions, DYC can only ship to the continental USA, including Alaska. Free shipping does not apply to freight orders to Alaska. We cannot accept PO Box or APO orders.

Email Order Confirmation

Please ensure that you enter a valid email upon checkout. This is used for email confirmation of your order, as well as for UPS shipping notifications. Contact us ASAP if you need to make a correction - we ship quickly and cannot be responsible for ordering errors after they leave the warehouse. We reserve the right to deduct return postage from refunds if a package is returned as undeliverable.

Returns

Our return policy is simple:

  1. If a product is defective or is not what you ordered, we will refund your purchase, including the shipping charge that applies to the product. Please note that you must report the problem within 1 week of receipt of your order. After that time, DetailYourCar.com will attempt to rectify the problem but cannot guarantee a refund. Warranties on power tools are provided by the original manufacturer only.

  2. If you choose to return an item because it is not what you want, we'll gladly refund the price of the item plus any applicable sales tax. We are unable to refund shipping charges to and from DetailYourCar.com. This policy is valid for up to 1 week from receipt of product. After that time, we reserve the right to impose a 15% restocking fee.

  3. Please contact us via the Contact Us form. Please be sure to include your name, order number and reason for the return.

  4. We will then contact you with instructions on how to return your package. Please do not return an item without notifying DetailYourCar.com first. For your protection, return your item using a carrier that offers package tracking such as UPS or FedEx. In cases where DetailYourCar.com pays for return shipping we will issue you a UPS return slip. All returns must be complete and unused (except for defective products), and in their original packaging.

  5. After our warehouse has received your item, we will issue a refund to your credit card and notify you via email. Note that it may take a couple of days for a refund to show up on your account.

Free Shipping

We currently offer free shipping on all orders over $500 (Continental USA only - this excludes Alaska.) Although some vendors may offer free shipping on lower order totals, they make up for this on the higher cost of their products. We are certain that if you compare the total cost of your order, DetailYourCar.com will always be your least expensive source for detailing products!

Back Orders

Although we attempt to maintain an accurate inventory of items, it is possible that occasionally a customer will order an item that is out of stock. If the item is expected shortly, we will contact you to approve any shipping delays or give you the option to cancel the back ordered item. Due to our very low margins, however, we are not always able to ship back orders separately from your original shipment and reserve the right to cancel back ordered items.
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